Frequently Asked Questions

Is your site actually secure?

While looking through the site you may notice that there is a security assurance icon in the footer yet the information in your browser URL bar may state differently. This is because the main site is not collecting any of your information. However, once you get into the CART SYSTEM where you're required to input your details you'll notice that the cart IS secure and the icon in your URL bar will be then a lock representing a secure page. 

How is my order shipped?

Orders are shipped within North America using FedEx and with a tracking number provided at the time your order is shipped. Please note that deliveries cannot be made to a PO box so please ensure that you provide your actual street number address.

How is my order packaged?

My professional printers are experts at shipping artwork so rest assured that your order will be professionally wrapped and packed for safe shipping.

How long does my order take?

Average production time for printed products is between 5-7 days and 7-10 days for facemount to acrylic, plus additional time for shipping. Over-sized canvases and large orders may take longer to produce. From mid-November to Mid-January the production times may also increase due to the holiday season. If your order is required by a certain date please contact me so that I can possibly assist you in getting it sooner.

What is your Refund/Return Policy?

If you aren't satisfied then neither am I. Returns may be made within 72 hours of receiving artwork. All returned artwork must be packaged exactly as it was received and be in perfect condition without any flaws or damages. Return shipping will be paid for by the customer and sent with insurance and tracking. For any further questions or concerns please contact me.

What if my print arrives damaged?

I will do everything I can to make sure your print arrives safely. However, things can sometimes happen in transit and I will deal with this on a case by case basis. Please photograph the packaging and artwork and contact me right away for assistance.

How can I see when you release new work?

The best way to see all my new offerings for sale is to sign up to my newsletter. When I post new works here I will showcase them in a friendly email update a couple times a month at most, you can unsubscribe from said newsletter at any time. You can also follow me on instagram and like my facebook page to see other work, details about my adventures and other discount offers.

Will the print look the same to what I see on my screen?

Dimensions and cropping will be the same unless you choose otherwise when ordering. Colors can vary according to the brightness, color settings and resolution of your computer monitor or device. Just like when looking at TV’s in an electronics store. I do my best to accurately display what the print will look like, but note there can be some slight variances between what you see and what the printed product will look like.

Will I be charged sales tax?

US orders will not be charged tax and until I reach a sales level in Canada that requires a GST number, I will not be charging GST.

Do you create commissions?

Yes! I would love to create a custom piece for your project if at all possible. However, as I am always traveling I may not be where you think I am (though this could work to your advantage as well). If interested you can contact me here or call at 1-403-616-8224

I'm a gallery or shop owner, do you show and sell your work offline?

I am absolutely interested in this yes. I do travel a lot and do not carry with me physical prints. If we can work out details that work for both of us I would love to show/sell my work with your help. Please contact me here or call at 1-403-616-8224 to discuss details.

Do you offer discounts to trade?

Yes, I am happy to offer discounts to spacial designers, hotels, real estate development projects etc. Please contact me to discuss this more if you are interested.